Contact support
Send a useful support request and know what information never to include.
By SoWhatHQ 4 min read
01
Reach the SoWhatHQ team
Use Need help? in the dashboard or email sowhathq.hello@gmail.com. The in-app support link pre-fills your current page and account email so the team can orient quickly.
02
Include useful context
- What you expected to happen
- What happened instead
- The page or feature involved
- Approximate time and timezone
- A screenshot with unrelated or sensitive data removed
- Whether the issue repeats in another browser or after a refresh
03
Never include secrets
Do not send passwords, API keys, OAuth secrets, Supabase keys, full payment-card details, private workflow URLs, or copied authentication tokens. SoWhatHQ support should not need them to diagnose a customer-facing issue.